Pricing is custom-built for ever brand we work with. We quote against your real volume, SKU profile, channel mix, and packaging requirements rather than slot you into a generic rate card. After a brief intake call, you’ll receive a written proposal covering receiving, storage, pick-and-pack, kitting, and outbound shipping rates. There are no published rates because no two operations look the same — and a 5,000 SKU subscription brand shouldn’t pay like a single-SKU DTC startup.

Most brands go live within 2 to 4 weeks of contract signing. Standard onboarding includes platform integration (Shopify, Amazon, NetSuite, or custom API), inventory transfer planning, SKU master setup with photographs and dimensional data, packaging configuration, and dashboard provisioning. Complex retail-channel onboarding involving EDI, ASN, or unique routing guides typically adds one to two weeks. You’ll have a dedicated contact from kickoff through your first stable shipping week.

Native integrations are live for Shopify, Amazon (Seller Central and FBA), Walmart Marketplace, eBay, Etsy, BigCommerce, and TikTok Shop, plus middleware bridges to ShipStation, ShipEdge, NetSuite, and QuickBooks. We support custom EDI for major big-box retailers including Target, Walmart, Costco, Sam’s Club, and regional chains. If you’re running a stack we haven’t named, our integration team builds custom API connections for enterprise customers.

Yes — and this is exactly where Eagle stands apart. Most 3PLs are built for one or the other. Eagle was born from Customer Impact, a 25-year retail merchandising operation, so retail-grade pack-outs, planogram-compliant kitting, EDI 850/856/810 transactions, and ASN compliance are core competencies, not bolted-on services. Brands shipping DTC today and planning retail expansion get one operational partner across both channels — no rebid, no re-onboarding, no rebuilding processes when your retailer’s buyer says yes.

Our primary fulfillment campus is located in College Station, Texas, central to Houston, Austin, Dallas, and San Antonio — within reach of 90% of the continental U.S. population in two days or less via standard ground. We ship through FedEx, UPS, USPS, DHL, and Asendia, with carrier mix optimized per order to minimize zone cost.

Three things, in order of how much they show up in your sell-through report: 25+ years of retail merchandising heritage via parent company Customer Impact (no other Texas 3PL has this); native dual-channel capability (DTC and retail B2B in one operation, purpose-built for CPG brands); and U.S.-based ops and customer support — actual humans in College Station, not a ticket queue. The cumulative effect: CPG founders that work with Eagle don’t have to switch fulfillment partners when their growth plans change. We’ve already operated at the next stage they’re trying to reach.

Peak planning starts in Q2, not November. Every brand on our floor gets a peak readiness review covering forecast volume, SKU velocity, packaging stockpile, and labor scaling. Our cross-trained workforce flexes from a stable core team to peak-season capacity without quality drop-off — allowing us to absorb peak demand while maintaining service levels, order accuracy, and same-day shipping performance.